Scottsdale· Civic Services

A city that listens,
one report at a time.

Scottsdale 311 lets residents flag potholes, illegal dumping, and abandoned vehicles in a few taps — then follow every request from submission to resolution.

Client
City of Scottsdale, AZ
Role
UX / UI Design
Platform
iOS · Android
Scope
Presales Project
Scottsdale 311 splash screen
12+
Screens
Designed
01
Welcome & Access

Getting residents in the door

Three short onboarding beats explain what the app does before asking anyone to commit to an account.

Onboarding — stay informed
Stay Informed
Sets expectations: city admin alerts arrive as push notifications and email.
Onboarding — shape your city
Shape Your City
Frames reporting as feedback, ending on a clear Log in / Sign up choice.
Sign up screen
Sign Up
Name, phone, and password — no more than a resident should have to give upfront.
Location permission screen
What Is Your Location?
Requests location once, with a manual fallback for anyone who declines.
02
Home & Discovery

One home screen, every service

A single search bar and a hero action — Submit a Request — anchor the home screen above everything else.

Home screen
Home
Greeting, search, local news, and a full-width call to submit a 311 request.
Frequently used services
Frequently Used Services
Twelve icon-led categories, from Pothole Repair to Signal, with room to load more.
03
Report a Request

From issue to submitted, on one screen

Service type, pinned location, photo evidence, and a details field — nothing a resident doesn't need.

Create 311 services request form
Create 311 Services
Select a service, confirm the map pin, attach photos, and describe the issue.
Pick your location on map
Pick Your Location
Drop-pin confirmation with block, road, and a named address saved for next time.
04
Track & Stay Updated

Closing the loop with residents

Every request stays visible from "In Progress" to "Resolved," with alerts the moment status changes.

Track services list
Track Services
Every submitted request in one list, status color-coded at a glance.
View service request detail
View Service Request
SR ID, timestamp, location, and the city's own response, once posted.
Notifications screen
Notifications
Grouped by Today, Yesterday, and date — no update gets buried.
Beyond Reporting

The app earns its place on the home screen

311 reporting is the anchor, but residents open the app for the rest of city life too.

Find Parking
Community Programs
Get Involved
Scottsdale News
Support & FAQs
Call 311 Direct
Live Chat
City Alerts
STEP 01
Sign Up
STEP 02
Allow Location
STEP 03
Choose Service
STEP 04
Pin & Photograph
STEP 05
Submit
STEP 06
Track Status
STEP 07
Get Notified