dtWorks - A customer engagement platform
Overview
The Ministry of Housing and Urban Planning (MoHUP), Oman required an interactive analytics platform that provides real-time visibility into the performance of government eServices. I designed a suite of bilingual (English & Arabic) dashboards that enable ministry leadership and operational teams to monitor service requests, transactions, employee performance, financial collections, and regional statistics through intuitive visualizations and live data.
The dashboards transform complex government data into actionable insights using KPI cards, interactive charts, maps, tables, and drill-down capabilities. Built with a responsive bilingual experience and RTL support, the solution helps decision-makers quickly identify trends, monitor service delivery, and make informed decisions without relying on manual reports.
The dashboards transform complex government data into actionable insights using KPI cards, interactive charts, maps, tables, and drill-down capabilities. Built with a responsive bilingual experience and RTL support, the solution helps decision-makers quickly identify trends, monitor service delivery, and make informed decisions without relying on manual reports.
My UX Contribution
- Designed the end-to-end UX for a suite of interactive dashboards, including information architecture, dashboard layouts, KPI visualization, filters, charts, and responsive user interfaces.
- Created a seamless bilingual experience with English and Arabic (RTL) support, ensuring consistent usability, readability, and accessibility across both languages.
- Simplified large volumes of operational and financial data into intuitive visual dashboards, enabling ministry stakeholders to monitor live eService performance and make data-driven decisions efficiently.